You may apply for your Medical Report using one of the following methods:

• Applying at the Medical Report Counter (Ground Floor)
• Applying via email: [email protected]
• Applying via mail to:
  Medical Records Department
  Pusat Perubatan Sunway Damansara
  No. 2, Jalan PJU 5/1a,
  Kota Damansara, PJU 5,
  47810 Petaling Jaya,
  Selangor Darul Ehsan, Malaysia

In order to process your request, we will require the documents listed below. If you wish to request through email, you may attach the completed documents and email to [email protected]

• Completed Release Form (must include signature of the patient as proof of consent and authorization)
• Photocopy ID of patient (NRIC or Passport)
• Photocopy ID of requestor (NRIC or Passport), if the requestor is not the patient
• Where applicable: Formal Application Letter – i.e. Query Letter / Claim Form from Insurance Company, Lawyer Letter, SOCSO form, etc.

Standard Medical Reports and Insurance Claims should be ready for collection 2-4 weeks from the time all required and completed documents are received. There are cases where requests may take longer than the stipulated completion period. Causes of delays in prompt processing include:

• Unavailability of doctors (e.g. away on leave)
• Patients having upcoming clinic appointments
• Patients are still admitted/hospitalized
• Patients have multiple reports requested from several doctors
• Doctor’s limited no. of sessions at Sunway Medical Centre Damansara (e.g. only two sessions per week)
• Doctors are visiting doctors without clinic sessions at Sunway Medical Centre Damansara

Specialist Medical Reports and Workmen Compensation cases may require longer processing time (approximately 30 working days) as a review at the Specialist Outpatient Clinic may be required after the patient has been discharged or an open date given from clinic review.

Requests for investigation reports will be completed in 3-5 working days from receipt of request.

The fee schedule for the completion of Medical Reports is as per the table below, subject to change from time to time. There may be additional charges imposed on the report, and you will be notified. Any additional fee will be collected from you upon report completion.

Payment can be made using any of the following:

• Cash
• Credit/Debit Card
• Online Payment

Upon completion of your report, we will contact you to inform you. Depending on your preferred method of release, you may:

• Collect the report from the MRD counter:

• ID verification (NRIC or Passport) is required before collection.
• Original receipt to be produced at point of collection.
• If collecting on behalf of the requestor, an authorization letter signed by the patient is required.

• Receive the report via email:

• We will email the report to the email address provided in the Release Form.
• The file will be encrypted with a password for security.

• Receive the report via mail:

• Report will be couriered to the address provided in the Release Form.
• There will be applicable charges for mailing services.