In a medical emergency every second counts. Our Accident and Emergency department operates 24 hours and is supported by multidisciplinary sub-specialists. Call our ambulance hotline  at +603-8966 4153 for immediate ambulance dispatch and medical assistance.

When to call our hotline

  • There are signs of a potentially life-threatening condition. (e.g. chest pain may indicate a heart attack; sudden weakness on one side may suggest a stroke)
  • The patient has severe injuries or cannot be safely moved. (e.g. suspected spinal, neck, or major limb injuries)
  • If the condition is urgent but not life-threatening, administer first aid if possible and bring the patient directly to our 24-hour Emergency Department for further care.
  • Our accident and emergency department provides rapid diagnosis and treatment for:
  1. Provision of Trauma including  sports-related injuries care.
  2. Paediatric urgent care for childhood emergencies
  3. Comprehensive acute stroke management including thrombolysis, thrombectomy and rehabilitation coordination.
  4. Acute management of respiratory illnesses.
  5. General emergency conditions such as heart attacks, asthma exacerbations, burn injuries, and other critical conditions
  6. Emergency ambulance response and inter-facility transfers

When should you seek emergency treatment?

Please seek immediate medical attention if you or a loved one experiences:

  • Difficulty breathing or chest pain
  • Sudden weakness, numbness, difficulty speaking, or confusion
  • Uncontrolled bleeding or traumatic injuries
  • High fever, especially in children or the elderly
  • Seizures or loss of consciousness
  • Severe allergic reactions (e.g. swelling of the face or throat, difficulty breathing)
  • Severe or persistent pain not relieved by medication

 If you are unsure whether a condition is an emergency, it is always safer to seek medical attention or contact us for advice.

 What happen when you arrive at our Accident and Emergency Department

Triage

  • A nurse or staff will assess your situation with a quick check on your vitals (pulse, blood pressure, temperature and breathing).
  • Patients will be classified based on the situation and the condition of the patient:
    • Red (Urgent)
    • Yellow (Semi-Urgent)
    • Green (Normal) 

Registration

  • Patient can register before or after the triage.

Consultation and treatment

  • After triage, you will be seen by a doctor for a thorough evaluation.
  • If needed, blood tests or other laboratory investigations will be carried out.
  • Depending on your condition, the doctor may prescribe treatment, refer you to a specialist, or admit you for further care.

Please note:

  • We use a triage system to prioritise urgent cases.
  • Patients needing immediate care will be treated first.
  • We strive to minimise waiting times. Our nurses are available to answer any questions and monitor your condition while you wait.

Commitment

We are dedicated to caring for you and your loved ones during life’s most critical moments. Our A&E team delivers fast, reliable, and compassionate emergency care, prioritising patient safety, comfort, and clinical excellence.